If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. We can contact the shipping company to investigate the issue. If you have a suspicion of your parcel being lost or missing while in transit, please contact us by email. Packages Damaged, Lost, or Missing While in Transit If you happen to be from one of those countries we will contact you and a refund will be issued. Also, t here are some locations we are unable to ship to. Sadly, we are unable to ship your order to a PO BOX or a MILITARY ADDRESS. Trackable shipping is also provided.īe aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving. Shipping time for books is usually 2-5 business days in North America and 5-12 business days international. The regular shipping time is 15-20 business days, however, in this exceptional pandemic, it could be delayed. We offer FREE worldwide shipping except for books which are calculated as per shipping partners.
Shipping Methods, Costs, and Delivery Times Once the order is shipped, we can not alter the shipping address anymore. If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Please allow 24 to 48 hours for the tracking information to update.
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After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time. All our orders are processed and shipped out within 3-5 business days.
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